Frequently Asked Questions (FAQ)
What payment methods do you accept?
We accept the below payment options:
- Visa
- Mastercard
-
American Express
- Discover
- JCB
- Diners Club
- Maestro
- UnionPay
- Apple Pay
- Google Pay
Do you offer free shipping?
Yes, we offer free shipping within The United Kingdom.
How long will it take to receive my order?
- Order cutoff time: 05:00 pm (GMT) Greenwich Mean Time (London). Orders received after this time will be processed the following business day.
- Order handling time: 1 to 2 business days, fulfilled Monday to Friday. After this time, the shipment is delivered to the carrier company and is ready for transit.
- Transit time: 7 to 8 business days, delivered Monday to Friday.
How do I track my order?
We will send you a tracking code by email. You can track your order using our Track Your Order page .
How many days do I have to return an item?
We offer a 30-day return policy from the date of delivery.
What should I do if I receive a damaged package?
We apologize for any inconvenience. Please provide clear photos of the problem, and we will cover the return shipping cost and replace the item free of charge. Contact us to arrange the replacement.
What if I want to return an item due to a change of mind?
If you want to return an item due to a change of mind or an order error, please note that you will be responsible for the return postage costs. We recommend that you carefully check your order before finalizing it to ensure your satisfaction.
When will I get my refund after returning my product?
Once we receive and approve the return, you will be refunded within 14 days to your original payment method.
Can I exchange an item?
Unfortunately, we do not accept exchanges. However, you can return your items within 30 days and place a new order.
Do you charge a restocking fee for returns?
No, we do not charge a restocking fee for returned items.
Can I cancel an order?
We cannot cancel an order once it has been placed. Please check your items carefully before completing your purchase.
You can contact us using the information below:
Store Name: Decorative Luxe
Address: Utrechtseweg 341, Amersfoort, Utrecht, 3818 EL, The Netherlands
E-mail: info@decorativeluxe.com
Tel: +31653857842
Customer service hours:
Monday to Sunday: 9:00 am to 5:00 pm
(GMT) Greenwich Mean Time (London)
We aim reply to your e-mail within 1 day.