Shipping and Delivery Policy
Shipping Country:
This shipping policy is valid for The United Kingdom.
Below you will find the average delivery time of all our packages:
- Order cutoff time: 5:00 pm (GMT) Greenwich Mean Time (London)
- Orders received after this time will be processed the following business day.
- Order handling time: 1 to 2 business days, fulfilled Monday to Friday. After this time, the shipment is delivered to the carrier company and is ready for transit.
- Transit time: 7 to 8 business days, delivered Monday to Friday.
We use the following carriers parties:
- DHL
- UPS
- FedEx
Shipping costs
Shipping is free within The United Kingdom. We cover the shipping costs for every order. All our products are delivered to your home, 100% free. There is also no minimum order quantity required.
Order Confirmation:
After placing your order, you’ll receive a confirmation email indicating your order is registered and being processed.
Delayed Orders:
If your order hasn’t arrived after the maximum delivery time, wait an extra two days and use your tracking code to check the status. If it still hasn’t arrived, contact us with your order number.
Tracking your order
You'll receive an email when your order is shipped with a Tracking number. We provide our customers with a self hosted Track Your Order which you can use to track your package.
You can contact us using the information below:
Store Name: Decorative Luxe
Address: Utrechtseweg 341, Amersfoort, Utrecht, 3818 EL, The Netherlands
E-mail: info@decorativeluxe.com
Tel: +31653857842
Customer service hours:
Monday to Sunday: 9:00 am to 5:00 pm
(GMT) Greenwich Mean Time (London)
We aim reply to your e-mail within 1 day.